Cancellation and Refund Policy

At DS Infra Developers, we are committed to providing transparent and fair services to our customers. This Cancellation and Refund Policy outlines the terms and conditions under which a customer may cancel a booking or request a refund for any transaction made with DS Infra Developers. Please read this policy carefully before initiating a cancellation or refund request.

1. Introduction

This Cancellation and Refund Policy governs all transactions related to the sale or booking of plots, villas, farmhouses, row houses, and commercial properties developed and/or marketed by DS Infra Developers, headquartered in Lucknow, Uttar Pradesh.

By booking or purchasing a property through DS Infra Developers, the customer acknowledges and agrees to the terms laid out in this policy.

2. Booking Confirmation and Payment Terms

• A booking is considered confirmed only after the receipt of the booking amount and issuance of an official acknowledgment or booking receipt by DS Infra Developers.
• The booking amount may vary depending on the project and will be clearly communicated at the time of booking.
• All payments must be made through legally acceptable modes such as bank transfer, demand draft, cheque, UPI, or other approved methods.

3. Cancellation Process

A. Customer-Initiated Cancellations

Customers may cancel their booking by submitting a formal written request via email, post, or in person at our registered office. The cancellation request must include:

• Full name of the customer
• Booking ID or receipt number
• Project name and location
• Reason for cancellation
• Contact information

Verbal cancellation requests or messages sent through WhatsApp or phone will not be considered valid unless followed by written confirmation.

B. Cancellation by DS Infra Developers

The company reserves the right to cancel any booking under the following circumstances:

• Non-payment of installments or dues beyond the agreed grace period.
• Submission of false or forged documents.
• Violation of terms and conditions outlined in the booking or sale agreement.
• Legal or regulatory restrictions affecting the property.

In such cases, the cancellation will be communicated to the customer in writing, along with the applicable refund, if any, as per the company’s discretion.

4. Refund Policy

A. Booking Amount

• The booking amount is strictly non-refundable under all circumstances.
• Customers are advised to make bookings only after verifying all property details, approvals, and legal documents to avoid inconvenience.

B. Pre-Agreement Stage

If a customer cancels the booking before signing the Sale Agreement or Allotment Letter, and after making additional payments (excluding the booking amount), the following refund policy will apply:

• Booking amount forfeited.
• Remaining amount (after deductions) will be refunded after deduction of applicable administrative and legal processing charges (typically 10–15% of the total paid amount).
• The refund will be processed within 30–45 working days from the date of cancellation acceptance.

C. Post-Agreement Stage

If the cancellation is requested after the execution of the Sale Agreement, the following will apply:

• Booking amount and 25–50% of the total amount paid will be non-refundable, depending on project stage and incurred costs.
• The company may deduct any additional charges incurred on behalf of the buyer (legal, documentation, registration, taxes, etc.).
• Refunds, if any, will be processed only after the property is re-allotted or resold to another buyer.

D. After Registry or Possession

Once the registry (sale deed) is executed or possession is handed over, no refund will be applicable under any circumstances.

5. Transfer or Change of Name

• If a customer wishes to transfer the booking to another eligible buyer, a formal request must be submitted with supporting documents.
• The company may allow such transfers on a case-by-case basis, subject to payment of applicable transfer charges and legal documentation.
• No refund will be issued if a customer chooses to sell or transfer their interest in the property to a third party after registry.

6. Force Majeure and Exceptional Cases

In the event of a Force Majeure (natural calamities, government actions, pandemics, court orders, etc.), DS Infra Developers shall not be held liable for any delay in refunds or cancellation processing. However, reasonable efforts will be made to communicate updates and resolve matters amicably.

In exceptional situations like:

• Death of the primary applicant
• Medical emergencies with valid documents
• Court-ordered cancellation

The company may consider partial refunds on compassionate grounds, subject to management approval and legal clearance.

7. Refund Mode and Timelines

• All refunds, if applicable, will be made via bank transfer or cheque in the name of the original applicant.
• Refunds will be processed within 30–60 working days, depending on the complexity of the transaction and verification required.
• The company will not be liable for any interest or compensation for delays caused by third-party verifications or regulatory holds.

8. Dispute Resolution

• Any disputes related to cancellation or refund will first be attempted to be resolved amicably through internal mediation.
• If not resolved, such disputes will be subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh, and governed by Indian law.
• Customers are encouraged to keep all payment receipts, communication, and booking documents for reference in case of any disagreement.

9. Policy Amendments

DS Infra Developers reserves the right to amend, modify, or withdraw this policy at any time without prior notice. Updated versions will be posted on the official website and available upon request at the company office.

Customers are advised to refer to the most recent version before making any decision related to booking or cancellation.

Declaration

By booking a property with DS Infra Developers, the customer acknowledges that they have read, understood, and agreed to the terms stated in this Cancellation and Refund Policy. The customer also understands that the booking amount is non-refundable and accepts responsibility for reviewing all documents and approvals before proceeding.